Frequently Asked Questions
Everything you need to know about your tech upgrades.
What is the standard shipping time for electronics?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
Do my devices come with a warranty?
Yes, all electronics purchased from The Dairy include a standard 12-month manufacturer warranty covering technical defects and hardware failure.
What is your return policy for opened items?
We offer a 30-day return policy. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to opened electronics.
Are the products sold on your site genuine?
Absolutely. The Dairy is an authorized retailer for all brands we carry. Every product is 100% authentic, brand new, and factory-sealed.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to the carrier's portal to monitor your delivery in real-time.
Do you offer technical support for setup?
Yes, our dedicated support team is available via live chat or email to assist you with the initial setup or troubleshooting of any device purchased from our store.